Shipping & Return Policy

Shipping Policy

At Handscart, we are committed to delivering your handcrafted products with care, both domestically and internationally. Please review our shipping policy to understand how our shipping process works.

Shipping Locations

We ship both domestically across India and internationally to a wide range of countries. If you’re unsure whether we can deliver to your location, feel free to contact our customer support team for assistance.

Shipping Costs

Shipping costs are calculated based on the destination of the order. The shipping fee is not included in the product price or the offered quotation. The exact shipping charge will be displayed at checkout, and it varies depending on the shipping location, package weight, and size.

Shipping Time

Since all our products are handcrafted and made to order, shipping times may vary from product to product. Please refer to the specific product page for an estimated time required to craft and dispatch your order. Once shipped, domestic deliveries typically take 3-7 business days, while international deliveries may take 7-21 business days, depending on the destination and shipping method selected.

Customs and Import Taxes

For international orders, any customs duties, import taxes, or additional fees imposed by your country’s customs authorities will be the responsibility of the buyer. We recommend checking your local customs regulations before placing an order to avoid unexpected charges.

Processing Time

Please note that the time it takes to prepare your order for shipping depends on the complexity of the product and current production schedules. Once your order is ready to ship, you will receive a shipping confirmation email with tracking information.

Tracking and Delivery

You will be provided with tracking details as soon as your order is dispatched. Please use this information to follow your package’s journey. If you experience any delays or issues with delivery, contact us, and we will work to resolve the issue as quickly as possible.

Return Policy

At Handscart, we prioritize customer satisfaction and strive to ensure that your shopping experience is as smooth as possible. Please carefully read our return policy before making any return or exchange requests.

Eligibility for Returns and Exchanges

We offer refunds and exchanges within the first seven (7) days from the date of purchase. If 7 days have passed since your purchase, unfortunately, we cannot offer any return, exchange, or refund.
To be eligible for a return or exchange, the item must:
Be unused and in the same condition as when you received it.
Be in its original packaging.
Not be a sale item, as sale items are not eligible for return or exchange.
Only items that are defective or damaged are eligible for exchanges. Handscart

reserves the right to inspect the item to determine if it meets these conditions.

Non-Returnable and Non-Refundable Items

Certain categories of products may be exempt from returns and refunds. You will be informed if a product is non-returnable or non-refundable at the time of purchase.
Custom-made, personalized, or perishable items are typically not eligible for returns or exchanges.

Return and Exchange Process

Once your return or exchange request is received, we will notify you via email upon receiving the returned product. The product will then undergo a quality inspection.
If your return or exchange request is approved after the inspection, we will process it in accordance with our policies, and you will be notified of the outcome.

Quality Check and Final Approval

Please note that all return and exchange requests are subject to a thorough quality check by our team. If the product passes the inspection, the return or exchange will be processed.
In the case of exchanges, we will replace the item only if it is found to be defective or damaged.

If you have any questions regarding our shipping or return policy or need further assistance, feel free to reach out to us at support@handscart.com.